Transparent guidelines outlining eligibility, timelines, and procedures for refund requests at XENAVELIX.
At XENAVELIX, we prioritize clarity and fairness. This Refund Policy explains the conditions under which refunds may be granted for purchases made through xenavelix.quest.
Refundable if access has not been substantially used, downloaded, or completed.
Eligible prior to commencement of service delivery or within the initial evaluation phase.
Refundable within the first 14 days of activation, provided usage remains minimal.
Refund requests must be submitted within 14 calendar days of the original purchase date. Requests received after this period may not be considered.
Proof of purchase is required, including order confirmation number and registered email address.
Products must not have been fully consumed, completed, or extensively accessed.
XENAVELIX reserves the right to evaluate each request individually to ensure compliance with this policy.
1. Submit a written request via email including your order number and reason for refund.
2. Our team will review the request within 5 business days.
3. Approved refunds will be processed to the original payment method within 7–10 business days.